Privacy Policy

1. Information We Collect

• Contact details you provide, such as name, email address, phone number, and company name
• Billing and shipping addresses
• Order history and the products you've purchased or reviewed
• Account credentials (your password is stored securely hashed, never in plain text)
• Basic technical information such as IP address and browser type, collected automatically when you visit the Site

We do not collect or store your full payment card number — that's handled entirely by our payment processor, Stripe (see Section 3 below).

2. How We Use Your Information

We use the information we collect to process and ship your orders, communicate with you about your account or purchases, provide customer support, calculate applicable shipping and tax, prevent fraud, and improve the Site. We do not sell your personal information to third parties.

3. Payment Processing

All payments are processed by Stripe, Inc., a PCI-compliant payment processor. When you enter your card details at checkout, they are sent directly to Stripe and never pass through or get stored on our servers. Stripe's use of your information is governed by Stripe's own privacy policy.

4. Cookies & Tracking

We use essential cookies to keep your shopping cart, login session, and security tokens working correctly as you browse the Site. These are necessary for the Site to function and are not used for third-party advertising or cross-site tracking.

5. Third-Party Service Providers

We share information with a small number of trusted service providers strictly to operate the Site, including Stripe (payment processing) and Resend (transactional email delivery, such as order confirmations and shipping notifications). These providers are only permitted to use your information to perform the services we've engaged them for.

6. Data Retention

We retain order and account information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account as described in Section 7 below.

7. Your Rights & Choices

You can review and update your account information, including your saved shipping addresses, at any time from My Account. To request access to, correction of, or deletion of your personal information, contact us at sales@arcymfg.com. We'll respond within a reasonable timeframe, subject to our legal and legitimate business recordkeeping needs.

8. Data Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted transmission (HTTPS) and secure password hashing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is intended for business and adult consumer use and is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page.

11. Contact Us

Questions about this Privacy Policy or your personal information? Reach us at sales@arcymfg.com, by phone at (201) 635-1910, or through our contact page.