Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Arcy Manufacturing website and online store (the "Site"), operated by Arcy Manufacturing ("Arcy," "we," "us," or "our"), located in Carlstadt, New Jersey. By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Use of This Website

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to misuse the Site, interfere with its normal operation, attempt to gain unauthorized access to any part of it, or use it to transmit any unlawful, infringing, or harmful material.

3. Products, Pricing & Availability

We make every effort to display accurate pricing, descriptions, and availability for our sealing, gasket, and industrial supply products. However, errors may occasionally occur. We reserve the right to correct pricing or product information, limit order quantities, and refuse or cancel any order — including after it has been submitted or confirmed — at our discretion, such as in cases of suspected fraud, pricing errors, or inventory issues. Prices are subject to change without notice.

4. Orders & Payment

When you place an order, you're making an offer to purchase the selected products subject to these Terms. Orders are not final until payment is successfully processed. Payments are processed securely by Stripe, Inc.; we do not receive or store your full card number on our servers. By submitting payment information, you represent that you are authorized to use the payment method provided.

5. Shipping & Delivery

Shipping charges are calculated at checkout based on your delivery zone and are shown before you complete payment. Orders ship from our warehouse in Carlstadt, New Jersey. Delivery timeframes are estimates only; we are not responsible for carrier delays outside our control.

6. Returns & Cancellations

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at sales@arcymfg.com or (201) 635-1910 and we'll arrange a replacement, repair, or refund. Custom-cut, made-to-order, or special-order items are generally not eligible for return unless defective. We reserve the right to request photos or the return of the item before issuing a refund.

7. Account Registration

Creating an account requires accurate, current information. You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized use of your account.

8. Intellectual Property

All content on the Site — including text, graphics, logos, and the Arcy Manufacturing name and branding — is owned by or licensed to Arcy Manufacturing and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Arcy Manufacturing shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products, including but not limited to lost profits or business interruption. Our total liability for any claim arising from an order shall not exceed the amount you paid for that order.

10. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New Jersey.

11. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted to this page; continued use of the Site after a change constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Reach us at sales@arcymfg.com, by phone at (201) 635-1910, or through our contact page.